The Nuance of Language and Effective Vendor Management
“You keep using that word. I do not think it means what you think it means.” That’s what the swashbuckling character Inigo Montoya says in the 1987 cult movie The Princess Bride, in response to...
View ArticleRun and Transform: Application Services and the New Sourcing Paradigm
Once a peripheral topic at board meetings, technology is increasingly becoming a core element of business strategy and corporate identity. “Google” as a verb, “digital” as a noun and the...
View ArticleChange Management on Steroids: Three Imperatives of RPA-Enabled Transformation
Enterprises have endeavoured for years to make quantum improvements in operational performance by re-engineering key business functions, ranging from processing loan applications to responding to...
View ArticleThe RPA Opportunity in Mortgage Banking
Anyone who has ever purchased a home can testify to the amount of paperwork involved – credit checks, employment verifications, insurance statements, inspection reports and more. Even the slightest...
View ArticleAdapting to rapid changes requires business agility
In a fast-changing environment, organizations need the agility to make changes quickly, while still efficiently automating their business rules and logic. We all make mistakes – it’s one of the things...
View ArticleTransforming Procurement for a Digital-First Economy
Business is going through a profoundly transformational period that has been called both “The Digital Era” and “The Age of the Customer”. Global innovation driven by the growth of affordable networked...
View ArticleDelivering the Vision: The Three Fundamental Promises of BPO
Whether articulated explicitly or implicitly, a business process outsourcer has to deliver three fundamental expectations for their client: Service Improvement: enhance the experience of the...
View ArticleDigital initiatives don’t always have to start with the customers…
When you think of digital transformation, it’s tempting to only rework your customer-facing systems. But if you don’t upgrade your back-end systems as well, your approach may well fall short. When a...
View ArticleHoloLens exclusive comes to IP EXPO Europe 2016
Ever imagined being able to interact with the computer pixels in front of you without a screen? Just reaching into your computer to manipulate the information and visuals you’re looking at. The...
View ArticleUK ITDMs demand government action on STEM in Brexit wake
New survey from IP EXPO Europe shows 70% of ITDMs believe UK government should do more to attract young people to technology professions… LONDON – 27 September 2016 – New research commissioned by IP...
View ArticlePennsylvania Department of Human Services Transforms Public Services by...
The Pennsylvania Department of Human Services (DHS) becomes the latest US government agency to boost its agility through faster and more agile decision-making by embracing a business rules management...
View ArticleBig Problems, Big Ideas and New Ways of Looking at Things
This month’s SIG Global Summit in Carlsbad, CA featured a wide range of expert speakers and engaging topics, including 1) the increasing importance of third-party risk management, and 2) the...
View ArticlePay the price of a low price, or why nearshoring is replacing typical offshoring
Many people ask themselves if price should be the most important factor in the process of selecting an IT service provider. Is the cheapest option always the best one? It might be true, but there are...
View ArticleModern Business – is there any more room for outsourcing in the IT industry?
Computers, smartphones, the Internet, e-commerce and the “uberization” of numerous industries have all reshaped customers’ expectations of IT solutions. Outsourcing is one of the responses to the...
View ArticleSleeping Well with Cloud Services
Not so long ago, the only way to access a new application was to install it from a floppy disk. Prehistory, huh? Now we have the Internet. Anytime. Anywhere. Everywhere: in the office, at home, in...
View ArticleEDM Group Automates Mortgage Property Risk with Progress
Progress Corticon technology enables instant risk evaluation and loan decisions in seconds as opposed to days BRACKNELL, United Kingdom–(BUSINESS WIRE)– Progress (NASDAQ: PRGS) today announced that...
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